CONGRATS NZI, AND DICK SMITH MANNERS ST WELLINGTON

There is nothing worse when you are a freelance " communications advisor" than to have your main weapon, your laptop - fizz and die.

Mine did a week ago. It was under warranty and in unusual fit of organisational excellence I had retained all the necessary paperwork. So off to Dick Smith.

I must admit the first experience with them was not so good. They told me that it could be up to 20 , yip thats right, 20 working days to get it fixed.

At that point I lost the plot.... i did a maori poi dance and yelled a bit.

Soon I was dealing with the manager, a big fella who calmed me down and said he would sort stuff. And he would give me a loan computer as well.

He was true to his word.

HP service department then rang me , thanks Benjamin, and took me through the process.
It should be 3-4 days and would be no longer than 2 weeks worst case scenario.

I was then phoned by Dick Smiths manager ( the big fella) to tell me that it was bad news , somehow coffee or tea had been spilt on the machine and it was corroded and the early estimate for repair was $900. No warranty cover.

It originally cost $1500 a year ago.

So off to NZI insurance. Now I have a policy that dates back to Countrywide bank days and its very very good.

So I got through told them what the deal was - they got straight onto HP repairs got the lowdown and said that if final repair was around $1000 it would probably mean that I would get a replacement.

It was and NZI phoned through an order number to Dick Smith and I picked up my shiny HP Pavilion Entertainment PC laptop yesterday. Its lovely.. I have been patting it all night....

So bouquet to Dick Smith Manners Mall, and to NZI - you are my heros....

xxxooo