EPIC FAIL - TELECOM

Well we are underwhelmed. We looked at our last bill and it appears we got a measly 12 bucks credit for the last little XT meltdown.

So we went onto the Telecom web site to find out what was the latest news this time . Down in the bottom right hand corner is a wee XT button taking you to a statement re the outage. It was almost too small to register...

Sorry PR 101 - It should have been the dominant feature of the home page. Why no direct texts saying sorry? We don't feel that this is a personal response - rather a mass apology. It would have been so easy for them to make it a little more personal..
We do not want any more Telecom people ringing to tell us that a switch to XT will mean will save money..We only stay with Telecom because of the coverage. We wont upgrade the blackberry to the XT system until we are convinced its safe so have to endure the outrageous bills on the old system. 3 Telecom salespeople have said that we will save $100 a month upgrading to XT so we are being financially disadvantaged by the lack of integrity in the XT system because we are forced to delay the change over.

We expect more.

Sorry Telecom.. we remain unimpressed.....

TELECOM = FALSE PROMISES

We got a call last night from someone whom we think probably lives in Manila ,saying she was from Telecom and wanted to talk about a good deal on my Cellphone plan.

Anyway after a quick scan of my account she declared she could replace my current plan with its monthly usage which sets us back about $200 a month for another plan that would cost $90 a month on the new XT network and i would get a new free phone.

Cool , I said a free phone! I had been thinking about upgrading my blackberry. Oh dear she said sorry I could have any other phone but a blackberry...

I told her she had just lied to me as she had said i could have a free phone..

After a while I got sick of the too-ing and fro-ing that was going nowhere and said that I wanted her to email me with the details and the offer she had given me over the phone.

I have yet to see a thing but then again Telecom was probably a bit busy today..

And the reason we have to stick with Telecom is simply because of coverage.

Otherwise we would have ditched them years ago.

Bastards they are - bastards.