We have documented our appalling experience at what we have dubbed Hotel Hell. The bed bug ridden, filthy, Wellington hotel Silver Oaks on Thorndon.
Well we lodged a complaint with the Hotel at the time and all we got were shrugs from the staff who reckoned that they could do nothing. So we went to Wotif as we booked it through their website.
Anyway we are getting compo of sorts - a free night back on the same floor of the same Hotel Hell.. !!!!!! Yess siree ! For some reason Wotif thinks that a free night in the same shithole is going to make me feel better!
We will not be taking up that offer.
And as for Wotif we wont use them again - we will use Trademes Travel bug or Ezibed.
Here is the correspondence.To Wotif
#193273## & #193273##
As described on Wotif Silver Oaks Hotel on Thorndon
Business Rooms contain a queen bed & a single bed. All rooms come with Freeview TV, fridge and mini bar.
Hi, This is the most outrageous reply I have seen. Its a very sophisticated way of calling me a liar. It is extremely clear that a search of the internet shows very clearly that this hotel is not as it is described and its substandard and its filthy. This is a comment repeated time and time again by people who have had the misfortune to stay there. what was worse is that I also ended up with bed bugs.It would not have been acceptable at half the price let alone the $135 we paid. I want to know what one has to do to get their money back. I have had one experience with Lastminute.com where I was not given the room as described in my booking - yet I was offered an immediate room change and the owners were also happy to inform Lastminute that a refund was warranted.
It is obvious that Wotif is happy to list this type of hotel with out any regard to it being honest about its rooms. Some listing sites have actually refused to book this hotel for what are obvious reasons.I made it very clear to the hotel that I was appalled yet they would do nothing ( in fact there were three other elderly guests who were also upset with the filth they had encountered)So I want to know how I go about getting some compensation for an appalling experience.And the outcome????